Cancellations

Our Cancellation Policy
We understand that plans can change. Here’s our simple cancellation policy to keep things fair for both guests and hosts:
- Full refund for cancellations made 24 hours or more before the scheduled trip start time.
- 50% refund for cancellations made less than 24 hours before the trip start.
- No refund for cancellations made after the trip has started or for no-shows.
All refunds are expected to be returned within10 business days.
If your trip was booked through Turo, their cancellation policy will apply. For all other bookings, feel free to reach out directly with any questions or special circumstances — we’re always happy to help.
To make a cancellation:
You can contact our customer service representatives at:
Phone: 540-234-3799
Email: customerservice@velocityrentalsva.com